Our beeswax candles are made using pure beeswax from our hives and 100% cotton wicks
Tips for beeswax candles
Every candle is hand poured and unique so we don't know how they will behave once lit. Here are some general tips to help you.
Trim the wick: Before your first use, trim the wick to approx. 1cm. This helps to create an even, calm flame, draw the natural honey aroma from the wax and ensure the candle doesn’t smoke. Light the wick close to the beeswax not at the tip
Don't drain hot wax: Once you blow out the candle, the hot wax will cool and harden, ready for the next time you light the wick.
Burn to the edge (every time): Tunneling is a common challenge with some beeswax candles. For pillar candle and similar shapes, ensure you're burning the candle to the edge every time you light it, which could take 2-6 hours, depending on the width.
Keep them apart: Keep at least a 2cm gap between your pillar candles to prevent heating from the other candles so there is no overflow/drip, reduce mess and prolong their burn time.
Smaller skep candles , tea lights and votives burn for a minimun of 2 hours to ensure you use all the wax. Burn the candles in the right container allows them to burn brighter and longer.
Reduce any breeze: Don't light underneath the ceiling fan or in rooms with a breeze so your tapered candles don’t overflow and drip wax.
Safety first: Be mindful of nearby flammable objects and use a properly sized candle stick holder before lighting your tapered candles.
GENERAL SAFETY TIPS
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Never leave burning candles unattended
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Burn candles away from flammable materials such as curtains and furniture
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Pay special attention while burning candles around pets and children
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Use appropriately sized candle holders for your candles to avoid dripping or falling
Returns Policy
DUE TO ACCIDENTAL ORDER OR CHANGE OF MINDWe offer refunds and/or exchanges, providing a request for return is received within 30 days of your order being delivered. Your item must be in its original packaging and in the same condition that you received it.
The return shipping costs will be the responsibility of you, the customer. For domestic orders (AUS & USA) a prepaid shipping label can be provided, with the associated costs being deducted from the refunded amount. International (Asia) returns will need to be arranged by the customer, and will require a tracking number.
Any refund or exchange will only be issued once the original item has been shipped back to us.
DUE TO DEFECTIVE OR DAMAGED ITEM
In the unlikely event you receive a defective or damaged item, we offer you the choice of a full refund or a replacement. We will cover all return shipping costs.
Please report any issue within 5 days of receiving your item. We kindly ask that you provide clear evidence of the fault or damage, so we can expedite your request efficiently.
Please refer to our full Refund Policy for more information
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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